Privacy policy

The correct treatment of personal data is integral to the successful operation of Global Home Warranties Ltd and to maintaining trust of the company’s stakeholders: Global Home Warranties Ltd fully appreciates the underlying principles of GDPR, supporting and adhering to its provisions.

GDPR regulates the way that Global Home Warranties Ltd handles personal data that may be collected in the course of carrying out the business functions and gives certain rights to people whose personal data may be held by Global Home Warranties Ltd.

Global Home Warranties Ltd. are registered with the Information Commissioner’s Office (ICO) as a Data Controller for the personal data that we hold and process. Our registered address is Suite 5, The Exchange, 1B Goban Street, Portadown, Co. Armagh, BT63 5AG and our registration number is ZA193467.

Information covered by GDPR;

GDPR uses the term personal data for information held by Global Home Warranties Ltd. Personal data essentially means any recorded information held by the company and from which a living individual can be identified.
It will include a variety of information including names, addresses, telephone numbers, photographs of people and other personal details.

Information we may collect about you;

The vast majority of the information that we hold about you is provided to us by yourself when you seek to use our services. We will tell you why we need the information and how we will use it.

We may collect the following information about you:

• Information you give to us. You may give us information about you by filling in a form, contacting us by phone or e-mail or in person. This includes information you provide if you complete an application form or otherwise apply for a job here, either directly, or via a third party.
• The information you give us depends on the reason for you contacting us, but may include your name, job title, address, date of birth, e-mail address and phone number, financial and debit card information, personal identification documents, data relating to access or dietary requirements and your political opinions.
• Information we collect about you. We use cookies to automatically collect information about individuals who visit our website.
• Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Global Home Warranties Ltd uses cookies to:
o Improve the performance of this website on your device.
o Site survey: keep track of which browser has or has not seen the survey notification. These cookies are stored only in the browser and are not accessed by or shared with any other service or third party.
o You have the option to opt-in or opt-out of receiving cookies:
- Users who opt-in will continue to let the browser store the aforementioned cookies
- Users who opt-out will have the browser delete all the cookies stored under the globalhomewarranties.com domain.
- You can opt out of cookies via the popup provided.
• Information we receive from other sources. We work closely with other organisations, such as business partners, sub-contractors, analytics providers, search information providers, and we may receive information about you from them. For example, we could gain access to your business contact details via recognised business data providers who collate information from sources including publicly available information such as Companies House.
The categories of information we receive from these sources may include your name, address, date of birth, e-mail address and phone number, financial and debit card information, personal identification documents, data relating to access or dietary requirements and political opinion.
• We may also collect information about you from publicly available sources, such as media reports, in order to better understand the people who we interact with.
• CCTV footage for the purposes of health and safety of employees and visitors to our offices.

Use of your information;

We need to obtain, store and use information about you for legitimate business purposes – namely so that you can enjoy and benefit from our services. We may use information we hold about you in the following ways:
• to confirm your identity
• to administer the membership of your company/organisation
• to let you know about other relevant services, both ours and those of other parties whose products and services we have agreed should be made available to you (see the section below on ‘Contacting you’ for more information about this)
• to update and correct our membership records
• to carry out statistical and market analyses, including benchmarking exercises, to enable us to understand you better and improve our services
• to develop, test and improve our systems
• to notify you about changes to our services
• to ensure the content of our website is presented in the most effective manner for you and for your computer
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
• to improve our website
• to maintain the safety and security of our systems and employees
• to investigate any concerns or complaints
• to comply with our legal obligations
We may combine information we receive from other sources with information you give to us for the purposes set out above (depending on the types of information we receive).

Contacting You;

An important part of our work is communicating with our membership base and new clients, telling them about our activities and how we are supporting their interests, and seeking their views on current issues. To do so, we use personal information to keep in touch with individuals within our member organisations, as well as partners and other individuals.
We will use the contact information you have given us to send you important information. This may be by post, email, text message or telephone.
We may also use the information we hold about you in order to provide you with information about other products or services we feel may interest you. You do have the right to ask us to stop sending you marketing communications. If you would like to stop receiving these, please visit the preferences centre or contact marketing@ghwltd.com to update your preferences.
Sharing your information;
We may share your information with selected third parties including:
• Online service providers such as event booking systems, marketing systems and survey tools.
• GLOBAL HOME WARRANTIES LTD’s payroll and benefits providers, as well as building management (internal staff only).
• We may also share your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety of our customers, or others.
For the purposes of our own legitimate interests. We believe that we have a legitimate interest in being able to provide our services to our member organisations and to represent our members and the interests of businesses in the UK and Republic of Ireland. As set out in this notice, this sometimes requires us to collect and use personal information about individuals. We only use this legal basis where these interests are not overridden by your interests and fundamental rights or and freedoms.
Where we have entered into a contract with you. In these circumstances, we may need to process your personal information in order to fulfil the contract. For example, this may apply if you book to attend one of our events.
Data protection law sets the lawful legal bases (or ‘conditions’) which allow us to collect, hold and use your personal information. For the GLOBAL HOME WARRANTIES LTD, these are:
• The legitimate interests of ourselves, or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.
Where we are under a legal obligation to process personal information. For instance, we are required to collect certain information in accordance with our obligations under equalities legislation.

Sometimes, we will ask you for your agreement to process your personal information. This is particularly the case when we wish to collect or use any special categories of personal information (see below).
Data protection law recognises certain “special categories” of personal information, which include information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic information, biometric information for uniquely identifying a person, information concerning health, and information concerning a person’s sex life or sexual orientation.
These special categories are considered particularly sensitive and so we will only collect and use this information where you have given us your explicit consent or where we consider it necessary to do so. For example, you may choose to tell us about your health condition before attending one of our events, or your political opinions as part of a campaign. We will only use this information for the particular event or campaign and not for any other purposes.
Security and storage of your personal information;
The information about you that we collect may be transferred to a GLOBAL HOME WARRANTIES LTD office outside the UK. Find details of our offices on our website. It may also be processed by GLOBAL HOME WARRANTIES LTD staff operating outside the UK and the Republic of Ireland.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
We retain your personal data;
While you remain a customer or employee, unless you ask us to delete it. Our Retention and Disposal Policy (copy available on request) details how long we hold data for and how we dispose of it when it no longer needs to be held. We will delete or anonymise your information at your request unless:
● There is an unresolved issue, such as claim or dispute;
● We are legally required to; or
● There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers' safety and security.

Your rights

From 25 May 2018, you will have additional rights to request from us:
• That any inaccurate information we hold about you is corrected
• That your information is deleted
• That we stop using your personal information for certain purposes
• That your information is provided to you in a portable format
• That decisions about you are not made by wholly automated means
Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request. We will tell you if this is the case.
If you choose to make a request to us, we will aim to respond to you within one month. We will not charge a fee for dealing with your request.
If you are dissatisfied with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact our Data Protection Officer, at the above address, and we will try to resolve any issues you may have.
You also have the right to complain to the Information Commissioner’s Office, which is the statutory regulator for data protection law. Find details of how to complain to the ICO.