FAQs

Settlement cracks can occur up to 24 months after completion. Settlement cracks are not covered and can be addressed through filling and decorating.
Only cracks which can’t be repaired through general maintenance and are larger than 2mm wide may require further investigation.
 

Tiles are not covered under the structural warranty. If you are experiencing issues with the sub floor below, please get in contact with the claims team for further investigation.
 

Any alterations, modifications, repairs, extension or additions are not covered unless you contacted us and were able to secure a mid-term adjustment from Global. 
 

Plumbing is not covered in your stuructural warranty policy. This is often an issue with the sealant.  
 

Drain or plumbing issues are not covered in your structural warranty policy.

Squeaking floors are not covered in your structural warranty policy.

Doors are not covered by your structural warranty policy.
 

Windows are not covered by your structural warranty policy.

Patios, driveways and landscaping do not form part of the structure and are not covered under your structural warranty policy.

Flaking paint is not covered by your structural warranty policy. Paint is a maintenance requirement of the homeowner. 
 

Mould is not covered by your structural warranty policy. Humidity that is not as a direct result of a defect in the design, workmanship or waterproofing elements of the waterproof envelope may be as a result of lack ventilation.
 

Natural settlement and shrinkage will occur during the drying out period. This is not covered under the warranty.

This is not a structural defect therefore not covered by your structural defect policy.
 

Fixtures and fittings are not covered under the structural warranty.

Concrete flu - these may be covered subject to further investigation. Stoves - flu liners are not covered.  We recommend that you contact your stove installer.

This may be be covered by your structural warranty policy but could cost a lot less than the £1000 excess to repair. We recommend that you get a quote to repair. 

Wear and tear of roof tiles is not covered in your structural warranty policy.  We advise that you contact your home insurance provider.

This may be a result of a blocked gutter which is a maintenance issue and the responsibility of the homeowner.  If left untreated and ingresses into a property, it may invalidate a claim in the future.
 

Loose facia is not covered by your structural warranty policy. This is a snag.

Plastering is not covered by your structural warranty insurance policy. This is a snag

Scratched windows are not covered by your structural home warranty.   This is a snag.

Door locks are not covered by your structural warranty policy.  This is a snag.

Leaking radiators are not covered by your structural warranty policy. This is a snag.

Contact the house provider immediately.

Issues with paintwork are considered a snag and therefore are not covered by your structural warranty policy.

In the first instance, speak to your management company who will handle and submit any potential claims on your behalf.

Damp which been caused by water ingress may require further investigation.  Damp which has been caused by condensation is not covered under the policy.

If you are experiencing issues with the render of your property, please contact our claims department for further advice.

Issues with water ingress need to be assessed on an individual basis.  For example, water ingress appearing through external brick work may be covered subject to further investigation.  Water ingress around windows is often due to sealant issues and therefore is not covered under the policy.